Support and service (832) 284-9709 info@novatexsolutions.com

Information we collect

Information you give us

When you submit our contact form, we collect your first and last name, email address, and mobile phone number. You can also choose to tell us which services interest you and add comments. If you call or email us, we receive whatever you share in that conversation.

Campaign details

If you reach this site by clicking one of our ads or links, the web address may include campaign tags (such as utm_source and utm_campaign) that show which ad or link brought you here. Your browser keeps these tags in session storage until you close the tab, and they are sent with your form submission if you send one.

Technical information

Like most websites, our hosting provider automatically records basic information about each visit, such as your IP address, browser type, the page requested, and the time of the request. These records help us keep the site running and secure. Our contact form also briefly checks your IP address to limit repeated submissions and block spam; it isn't stored with your request.

Cookies and tracking

This site does not set cookies and does not use analytics, advertising, or social media tracking tools. Because we don't track visitors across other websites, the site doesn't change how it works in response to Do Not Track or Global Privacy Control signals.

How we use information

We use the information described above to:

  • respond to your request and contact you about a quote or our services by phone or email
  • understand which of our ads and links bring people to the site
  • keep the site secure and working properly
  • meet our legal obligations

How we share information

We do not sell your personal information, and we do not share it with other companies for their own marketing. We share it only in these cases:

  • Service providers. Google Cloud hosts this website and processes contact form submissions on their way to us. Slack delivers each submission to our team so we can respond. These providers handle information on our behalf and may use it only to provide their services to us.
  • Legal reasons. We may disclose information when the law requires it, or when needed to protect the rights, property, or safety of Novatex Solutions, our clients, or others.
  • Business changes. If Novatex Solutions is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction under the same protections described here.

How long we keep it

We keep inquiry information for as long as we need it to respond to you and maintain our business records, and then delete it. Technical records are kept for a limited time set by our hosting provider.

Security

This site is served over an encrypted (HTTPS) connection, so form submissions are encrypted on their way to us. We limit access to inquiry information to the people who need it to do their work. No method of sending or storing information is completely secure, so we can't guarantee absolute security.

Your choices and rights

You can ask us to:

  • tell you what personal information we have about you
  • correct information that is wrong
  • delete your information

Depending on where you live, you may have additional rights under local law. To make a request, contact us using the details below. We may need to confirm your identity before acting on it, and we won't treat you differently for making a request.

Children

This site is meant for businesses and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy

If we change this policy, we will post the new version on this page and update the effective date at the top.

Contact us

For questions about this policy or your information, reach us at: